PROCESSING OF PAYMENT
PLEASE ALLOW AT LEAST TWO (2) BUSINESS DAYS FOR PROPER PROCESSING OF ONLINE BILL PAY TO YOUR ACCOUNT WHEN USING CREDIT/DEBIT CARDS. eChecking CUSTOMERS MUST ALLOW SEVEN (7) BUSINESS DAYS FOR PROPER POSTING. Customers utilizing other options of payment should allow at least five (5) business days to ensure proper posting to customer account. If a customer mistakenly duplicates payments, please notify our office immediately. In this event, the customer may be subject to a charge back fee. Reoccurring Payments are processed between the 1st and 10th of each month. Enrolled customers agree to have sufficient funds available each month. Customer accounts will be charged the current merchant fee for all rejected and/or declined eCheck, credit or debit payment attempts.
The Online Bill Pay feature is offered through a secure site utilizing WebPak by Soft-Pak and by Authorize.net/Elavon credit/debit card processing and Payments Gateway eChecking/ACH processing. To reduce fraud and for security reasons, customer payment information may have to match the Metro Waste Systems, LLC customer account information in order for the payment to be properly processed. Please be aware, however, that security and confidentiality of information sent over wireless connections and/or unsecured internet connections cannot be guaranteed. Metro Waste Systems, LLC is not responsible for incomplete, inaccurate or erroneous transactions caused by the user, nor the lack of user sufficient funds, nor any other circumstances beyond Metro Waste Systems', LLC control. Metro Waste Systems, LLC reserves the right not to process any transaction which is believed to be erroneous, unauthorized, invalid or unlawful.
TERMINATION OF SERVICE
Residential service is subject to termination once an account is past due. In this event, service will be terminated on a specified week. Written notification will appear on account statement. Commercial/Industrial customers are provided written notification via invoice and/or certified letter. Terminated accounts are subject to a late payment fee. Inactive accounts must be paid in full and are subject to a restart fee.
We do provide refunds. If you are anticipating moving, or otherwise canceling service, please call our office to make arrangements. Once Metro Waste Systems, LLC containers are retrieved, your refund will be approved. We will initiate a refund to your original method of payment. Please allow 7-10 days for processing. You will receive the credit with in 3-5 days after processing is complete, depending on your card issuer’s or banks policies.